Supplier to Physiotherapists, General Public, the NHS & Armed Forces


The Physio Shop Terms and Conditions:

These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and these Terms and Conditions do not affect these. This does not affect your statutory rights as a consumer.

The Physio Shop contact details:

We are The Physio Shop Limited, a company registered in England and Wales under number 10397767. Registered Office Address: 63 Linden Gardens, London W2 4HJ United Kingdom. Please note this is our registered office address and is not an address for the returning of goods. Our distribution warehouse is based in a separate UK location.

If you have a problem or query with any goods or services you purchased from us, or if you have any complaints about our service please contact us using our support ticketing system on

Purchasing from us:

The various products on our website (the "Products") are sold & distributed by by us pursuant to agreements or other arrangements between ourselves and market leading brands. We also distribute products manufactured by our partners under our own brands.

By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your postal delivery details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the registered office address above or clicking on an unsubscribe link shown at the bottom of all emails.

We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.

If you discover you have made a mistake with your order please contact Customer Support immediately. We will acknowledge all questions or queries as soon as possible.


If you order software from us you will also be bound by the terms of the software license supplied with the software. Pricing structure of all goods are checked regularly however if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed.

All prices and offers are subject to change and availability. Errors and omissions accepted subject to not selling below our cost price. Applicable taxes will be charged on all prices (including carriage) at a country relevant rate. For out of stock items, delivery dates given are only estimates.

In general CD's andf DVD's fall under a 'shrinkwrap' policy which is standard for this medium. We do not accept the return of CD's or DVD's that have had their shrinkwrap opens and/or removed. The return of goods that are faulty in some way will ONLY receive a shop credit. As you can understand it is to easy these days for someone to buy a CD/DVD, copy it, and then return it for a refund. Therefore full refunds will not be provided.

Downloads by nature cannot be returned and thus are non-refundable.

Customers should note that some partners on The Physio Shop have their own terms and conditions in relation to the return and refunding of their goods. These are clearly outlined in the 'Terms' tab on their respective product pages. Where these are present they over-ride these standard terms above.


Most processed (paid) orders are actioned and, if the goods are in stock, they are processed for shipping within 48 hours or ordering (Business Days M-F). We action and ship orders as soon as possible and from that time onwards the speed of delivery depends on the carrier and the customers presence at the time of delivery. We also may deliver the goods in several consignments but will not charge any extra delivery for this. Some items will arrive within a week however some orders, such as custom built to order products, may take considerably longer. When relevant this is mentioned clearly on the product pages. We cannot provide an exact delivery date at the time of ordering as this will vary with the chosen delivery method however tracking information is provided when orders leave our warehouse.

Shipping costs are often subsidised and are often e a higher cost to us, especially for non-UK orders. All customers should be aware that in some instances various goods might attract import duties/taxes and that they, as the customer, is fully responsible for the payment of these fees should they be applicable.

It is the responsibility of the customer to ensure that someone is available to receive the goods at the time of delivery. Please make sure that your shipping address allows for this to occur. Many of our shipping partners will however retry a delivery in cases where the customer was not at home.

Damaged or defective goods:

We aim to always supply goods that are free from defects in materials and workmanship for a period of inline with the individual warranties that apply to the goods (or longer if required by law) beginning from the date of delivery. You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must email us as soon as possible to discuss the issue and gain authorisation for their return. If the goods are found to be damaged prior to delivery to you, or defective, we may be able to provide options to repair or replace the goods or refund the price paid by you. Specific product related terms and conditions are outlined during the point of sale. These must be accepted before purchasing from us.

Unwanted/Unsuitable goods:

You have the right to cancel the contract and return the goods within seven (7) working days of receipt with prior agreement in writing. It is the customers’ responsibility to return the goods at their expense. The goods must be returned in their original packaging in a condition that they can be sold as new. You must ensure that the goods are packaged adequately to protect against damage. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. This does not affect your statutory rights with regard to faulty products.

We must be advised in writing (this includes email) within seven days of any loss, damage or shortage of goods for a claim to be considered. Note that the original shipping fees (including Vat) will not be refunded in the case of returned goods that are not the result of a product fault.

Other information you need to be aware of: 

A copy of these Terms and Conditions and your order may not be kept by us and so we advise you to print a copy of them for your information in the future. We reserve the right to update/amend/change and vary these terms and conditions at any time so please refer back to them as required.