Supplier to Physiotherapists, General Public, the NHS & Armed Forces


The Physio Shop Terms and Conditions:

These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and these Terms and Conditions do not affect these. This does not affect your statutory rights as a consumer.

The Physio Shop contact details:

We are The Physio Shop Limited, a company registered in England and Wales under number 10397767. Registered Office Address: 63 Linden Gardens, London W2 4HJ United Kingdom. Please note this is our registered office address and is not an address for the returning of goods. Both our warehouse & our partner warehouses have specific locations.

If you have any complaints about our service please contact us by email at If you have a problem or query with any goods or services you purchase from any of our partner providers (vendors) please contact that Vendor directly. Their direct contact information is clearly shown on the order invoice, directly above those ordered products.

Purchasing from us:

The various products referenced in the Site (the "Products") are provided by third party Vendors pursuant to agreements or other arrangements between such vendors and the end user. The Physio Shop does not sell, resell or license any of the Products, and The Physio Shop disclaims any responsibility for or liability related to the Products.

The Physio Shop is essentially an aggregation website channel for Vendors (Partners) to promote and sell their products. Any questions, complaints or claims related to any Product should be directed to the appropriate vendor. Each product has, at the point of sale, all Vendor contact details should any questions arise in relation to delivery, material fault or return of goods.

Whilst The Physio Shop will attempt to ensure the highest standard of product quality, delivery and support The Physio Shop disclaims any responsibility in respect of problems arising in respect of product delivery, material faults and the return of goods.

You can purchase from us from all over the world. Pricing is shown against all products that are currently available to be shipped to the delivery location you have selected. If there is no pricing shown against a product or products then the product is currently unavailable for shipping to your delivery destination. Shipping costs will vary between the delivery location of the purchaser and the distribution location of the vendor. The breakdown of these costs will be shown prior to the purchase of the goods.

By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your postal delivery details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the registered office address above.

We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.

If you discover you have made a mistake with your order please contact Customer Care immediately. We will acknowledge all questions or queries as soon as possible.


If you order software from us you will also be bound by the terms of the software license supplied with the software. Pricing structure of all goods are checked regularly however if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed.

All prices and offers are subject to change and availability. Errors and omissions accepted subject to not selling below our cost price. Applicable taxes will be charged on all prices (including carriage) at a country relevant rate. For out of stock items, delivery dates given are only estimates.

In general CD's andf DVD's fall under a 'shrinkwrap' policy which is standard for this medium. We do not accept the return of CD's or DVD's that have had their shrinkwrap opens and/or removed. The return of goods that are faulty in some way will ONLY receive a shop credit. As you can understand it is to easy these days for someone to buy a CD/DVD, copy it, and then return it for a refund. Therefore full refunds will not be provided.

Downloads by nature cannot be returned and thus are non-refundable.

Customers should note that some partners on The Physio Shop have their own terms and conditions in relation to the return and refunding of their goods. These are clearly outlined in the 'Terms' tab on their respective product pages. Where these are present they over-ride these standard terms above.


Our Vendors and/or their associated couriers aim to deliver goods to you within the time indicated by them on the product pages. Most processed (paid) orders are actioned and, if the goods are in stock, they are shipped within 48 hours or ordering. The carriers that our partners use may vary from time to time from those that are mentioned on our website. This is usually to increase the safety and/or speed of delivery to you the customer. We cannot provide an exact delivery date at the time of ordering. Some items will arrive within a week however some orders may take considerably longer. We do action and ship orders as soon as possible and from that time onwards the speed of delivery depends on the carrier and the customers presence at the time of delivery. We also may deliver the goods in several consignments but will not charge any extra delivery for this.

Our shipping costs are all we will ask from you although this cost may in fact be higher to us, especially for non-UK orders. All customers should be aware that in some instances various goods might attract import duties/taxes and that they as the customer is fully responsible for the payment of these fees should they be applicable.

It is the responsibility of the customer to ensure that someone is available to collect the goods at the time of delivery. Please make sure that your shipping address follows this condition. Many of our suppliers will however retry a delivery in cases where the customer was not at home.

Damaged or defective goods:

Our Vendors will supply goods that are free from defects in materials and workmanship for a period of inline with the individual warranties that apply to the goods (or longer if required by law) beginning from the date of delivery. You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must email the Vendor as soon as possible and they will arrange for their return to them or the manufacture. If the goods are found to be damaged prior to delivery to you, or defective, our Vendors will at their option repair or replace the goods or refund the price paid by you. Specific Vendor terms and conditions are outlined during the point of sale. They must be accepted before purchasing from the Vendors who have additional terms and conditions.

Unwanted/Unsuitable goods:

In some cases a refund may be offered by a partner supplier for the return of goods that were deemed not suitable by the customer. These are treated on a case by case basis by the partner involved. In cases where the return of non-faulty item (not suitable item) is authorised the refund will be equivalent to original purchase price less the original shipping fees incurred. The customer will also be expected to pay for the cost of the return. We would recommend that customers adequately track and insure their unwanted items during any return journey.

Sale items are not generally refunded. You may receive shop credit if these are authorized for return. Again this is on a case by case basis.

Any custom items, such as plinths, which are made to order will attract a 20% cancellation fee if a cancellation request is received once the item is in production. The same apply to an unwanted delivery of a custom order whereby a 20% restocking fee applies.

All returns must be preauthorized. This means you must contact us via our contact us support system to get an authorization before returing any goods. We will need to get authorization fro the partner who supplied the goods and will need to confirm the specific returns address for the products you pruchased. Note that this is not the registered office address on our order invoices. We do not ship from this address and cannot accept returns to that address.

Other information you need to be aware of: 

A copy of these Terms and Conditions and your order may not be kept by us and so we advise you to print a copy of them for your information in the future. We reserve the right to update/amend/change and vary these terms and conditions at any time so please refer back to them as required.