Supplier to Physiotherapists, General Public, the NHS & Armed Forces


Shipping & Delivery:

Most processed (paid) orders are actioned and, if the goods are in stock, they are processed for shipping within 48 hours or ordering (Business Days M-F). We action and ship orders as soon as possible and from that time onwards the speed of delivery depends on the carrier and the customers presence at the time of delivery. We also may deliver the goods in several consignments but will not charge any extra delivery for this. Some items will arrive within a week however some orders, such as custom built to order products, may take considerably longer. When relevant this is mentioned clearly on the product pages. We cannot provide an exact delivery date at the time of ordering as this will vary with the chosen delivery method however tracking information is provided when orders leave our warehouse.

Shipping costs are often subsidised and are often e a higher cost to us, especially for non-UK orders. All customers should be aware that in some instances various goods might attract import duties/taxes and that they, as the customer, is fully responsible for the payment of these fees should they be applicable.

It is the responsibility of the customer to ensure that someone is available to receive the goods at the time of delivery. Please make sure that your shipping address allows for this to occur. Many of our shipping partners will however retry a delivery in cases where the customer was not at home.