Notes in Urgent Care A Course Companion and Practical Guide
The multidisciplinary sub-specialty of Urgent Medical Care plays an increasingly important role in meeting the growing demands on the NHS. This is the first and only book in the UK specifically designed for clinicians preparing for urgent care postgraduate qualifications.
Notes in Urgent Care brings together guidance, research and relevant clinical material in an easily accessible format. It addresses both management (operational and organisational) and clinical areas including emergency, time-critical conditions and symptom-related presentations.
Written by Dr Martin McGrath, a General Practitioner, Honorary Professor, urgent care clinician and clinical director of one of the country's largest primary care networks, this book will be useful for all clinicians working in urgent, unscheduled, remote and rural environments.
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Acknowledgements
Symbols and abbreviations
Foreward
PART I - MANAGEMENT
Working in Urgent Medical Care Systems
The development of urgent care systems - a brief history
The development of urgent care systems - challenges
The development of urgent care systems - evolving solutions
Alternative urgent care models
The evolution of urgent care workforces
Patient choice and behaviour
UUC operational environments
NHS 111 services
GP out of hours services
Working in multi-disciplinary teams
999 call handling and dispatch
(The functions of urgent care)
The characteristics of good and bad urgent care services
Working effectively with acute and urgent care services
Providing support to urgent care staff
Supporting workers after traumatic events
Using Technology in Urgent Medical Care
Definitions and meanings
Drivers for change - overview
Drivers for change - system
Drivers for change - individual
Future technology
Relevance of health technology in UUC settings
What is an Urgent Treatment Centre?
Example near-patient investigations
Use of PPE
Indwelling catheters
Hand decontamination
Remote care and monitoring
TeleMedicine
Managing Safe Dispositions
Role and responsibilities of the referring clinician
Factors influencing referral decisions
Factors influencing risk-based decision-making
Decision-making and referral in remote consultation
Remote consultations - safeguarding considerations
Supportive care and avoiding admissions
Compulsory mental health admission
The Mental Capacity Act (MCA) 2005
Assessment of capacity
Deprivation of liberty safeguards (DoLS)
Child safeguarding
Adult safeguarding
Raising concerns
Whistle blowing
Prevent/Channel
Domestic violence and abuse
Human trafficking
Modern slavery
Female genital mutilation
Patient transfer and transport
Role of clinicians in transfers
The ambulance response programme
Risk Management and Urgent Care Preparedness
Hazard and risk
Risk management and system design in the context of urgent care
Learning from significant event analysis (SEA) and serious untoward incidents (SUIs)
Principles of emergency preparedness, response and recovery
The role of urgent care services in relation to a major incident
Management of major incident situations
The psychological needs of those involved in a major incident
Business continuity relevant to urgent care services
Human Factors
Human factors in healthcare and patient safety
The swiss cheese model
The SHEEP model
The WHO surgical safety checklist
Crew resource management
Cognitive bias
Decision-making in urgent care
Communication within and between teams (CHANGE)
Teamworking
Leadership
Bad leadership
Managing fatigue and stress
Error investigation and management
Root cause analysis
Operational Performance
Local and national operational guidance
Settings for patient care
Urgent Treatment Centres
Professional roles in urgent care
Communication with colleagues and patients
Communication with routine healthcare providers
Consultation models
Monitoring the delivery of patient care
Targets
Applying principles of equality and diversity
PART II - CLINICAL
Emergency and Time-Critical Conditions
Anaphylaxis
Cardiac arrest
Choking
Meningitis
Sepsis
Status epilepticus
Unconsciousness
Symptom Management
2WW considerations
Acute abdominal pain
Chest pain
Collapse
Haemoptysis
Hyperventilation
Shortness of breath
Breast
2WW considerations
Breast lump
Mastitis
End of Life Care
General considerations
Managing EOL symptoms
Cardiology
Angina
Acute coronary syndromes - unstable angina / NSTEMI
Acute coronary syndromes - STEMI
Aortic dissection
Brady and tachy-arrythmias
Electrical Injury
Left ventricular failure / pulmonary oedema
Pericarditis
Uncontrolled atrial fibrillation
Uncontrolled hypertension
Dental
Acute dental and gum Infection
Dermatology
Abscess
Cellulitis
Ear Nose and Throat
Bell's palsy
Loss of hearing
Otitis externa
Otitis media
Sinusitis
TMJ dysfunction
Tonsillitis
Vertigo
Endocrine, Haematology & Metabolic
2WW considerations
Addisonian crisis
Hyperglcaemic crisis
Hypoglycaemia
Hyperkalaemia
Hypokalaemia
Hypernatraemia
Hyponatraemia
Thyrotoxic crisis
Gastroenterology and General Surgery
2WW considerations
Acute appendicitis
Acute cholecystitis
Acute pancreatitis
Anal pain
Constipation
Diverticulitis
Gastroenteritis
GI bleed - lower
GI bleed - upper
Haemorrhoids
Hernia
Intestinal obstruction
Peptic ulcer
Mental Health
Mental health assessment
Mental health symptoms and signs
Psychological therapies
Anxiety
Other anxiety-type disorders
Chronic stress
Depression
Drugs for treating depression
Psychosis
Schizophrenia and mania
Acute delirium
Dementia
Eating disorders
Other psychological conditions
Musculoskeletal including Trauma
Olecranon bursitis
Neurology
2WW considerations
Acute confusional state / delerium
First fit
Headache
Migraine
Status epilepticus
Stroke / CVA
Subarachnoid haemorrhage
TIA
Obstetrics and Gynaecology
2WW considerations
Abnormal vaginal bleeding
Ectopic pregnancy
Gynaecological pain
Pre-eclampsia
Menorrhagia
Vaginal bleeding in pregnancy
Vaginal discharge
Ophthalmology
Blepharitis
Conjunctivitis
Corneal abrasions and ulcers
Peri-orbital cellulitis
The red eye
Respiratory
2WW considerations
Acute asthma - moderate
Acute asthma - life threatening
COPD
Pleural effusion
Pneumonia / LRTI
Spontaneous pneumothorax
Urogenital
2WW considerations
Acute epididymitis / epididymo-orchitis
Acute prostatitis
Balanitis
Renal colic
Testicular torsion
Urinary retention
Urinary tract infection
Vascular
Acute limb ischaemia
Deep vein thrombosis
Pulmonary embolism
Ruptured abdominal aortic aneurysm
PART III - THE DIPLOMA IN URGENT MEDICAL CARE
Outline
Example single best answer (SBA) questions
Example structured oral questions
BIBLIOGRAPHY
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