Managing a Veterinary Practice. Edition: 2
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Our publishing partner, Elsevier, maintains a flat fee for shipping. Books are delivered in the UK via DHL and will require a signature upon delivery.
The standard delivery time within the UK is 2 working days from the date of invoice.
Manufactured on demand titles (Availability: MD) take an extra 3-5 working days.
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Brexit: We have been informed that some couriers are now charging additional fees for importing from the UK into the EU. The customer is responsible for the payment of any import duties that are in addition to the shipping costs already charged.
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2. Creating a successful business
3. Managing the economy in your vet clinic
4. What leaders really do
5. What does a practice manager do?
6. Effective communication: the vital link
7. Understanding your staff - what makes people tick
8. Developing your practice team
9. Marketing your practice
10. Professional retailing in practice
11. Understanding your clients
12. Achieving excellence in client service
13. Compliance: the art of making effective recommendations
14. Role of wellness healthcare in veterinary practice
15. The future of veterinary business
Appendix 1 Telephone skills
Appendix 2 Planning and managing effective team meetings
Appendix 3 External lecturing
Appendix 4 Process mapping and quality control
Appendix 5 Setting fees in practice
Appendix 6 Practice promotional literature
Appendix 7 Conducting market surveys
Index
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Manufactured on demand titles (Availability: MD) take an extra 3-5 working days.
Shipping Costs
We currently maintain a flat fee structure for shipping book titles from Elsevier. Buy as many Elsevier titles as you like the we will still charge you the same single item shipping fee.
Overview Delivery Methods
Books are delivered in the UK via DHL and will require a signature upon delivery.
Deliveries within the UK
- The standard delivery time within the UK is 2 working days from the date of invoice.
- Print on demand titles take 3-5 working days.
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