Interpersonal Relationships. Edition: 9
Master the skills you need to communicate effectively in the health care setting! Interpersonal Relationships: Professional Communication Skills for Nurses, 9th Edition shows how you can interact with patients, families, and the health care team in ways that are professional, honest, empathetic, and knowledgeable. A clear guide to essential competencies, this book covers relationship skills, health promotion, patients with special communication needs, and interprofessional communication. Case examples make it easier to apply communication theories to real-life practice. New to this edition are Next Generation NCLEX® (NGN)-style case studies and a new chapter on managing personal stress. Written by noted educator Kathleen Underman Boggs, this reference is a two-time winner of the American Journal of Nursing Book of the Year award.
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1. Communication Theories and Nursing Concepts
2. Clarity and Safety in Communication
3. Professional Guides for Nursing Communication
4. Clinical Judgment: Critical Thinking and Ethical Decision-Making
PART II Essential Communication Competencies
5. Developing Patient-Centered Communication Skills
6. Variation in Communication Styles
7. Intercultural Communication and Patient Diversity
8. Communicating in Groups
PART III Relationship Skills in Health Communication
9. Self-Concept in Professional Interpersonal Relationships
10. Developing Patient-Centered Therapeutic Relationships
11. Bridges and Barriers in Therapeutic Relationships
12. Communicating With Families
13. Resolving Conflicts Between Nurse and Patient
PART IV Communication for Health Promotion and Disease Prevention
14. Communication Strategies for Health Promotion and Disease Prevention
15. Communication in Health Teaching and Coaching
16. Communication With Patients Who Are in Stressful Situations
PART V Accommodating Patients With Special Communication Needs
17. Communicating With Patients Experiencing Communication Deficits
18. Communicating With Children
19. Communicating With Older Adults
20. Communicating With Patients in Crisis
21. Communication Approaches in Palliative Care
PART VI Collaborative Professional Communication
22. Role Relationship Communication Within Nursing
23. Interprofessional Communication
24. Communicating for Continuity of Care
25. e-Documentation in Health Information Technology Systems
26. Mobile-Health and Communication Technology
27. Intrapersonal Communication to Self-Manage Stress and Promote Nurse Wellness
Appendix I: Next-Generation NCLEX® Examination-Style
Case Study Answers
Glossary
Index
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