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Front Office Management for the Veterinary Team. Edition: 3

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Learn to navigate the day-to-day skills you need to be a valuable member of the veterinary office team! Front Office Management for the Veterinary Team, 3rd Edition covers veterinary office duties ranging from: scheduling appointments to billing and accounting, managing inventory and medical records, marketing, using outside diagnostic laboratory services, and communicating effectively and compassionately with clients. This edition includes an all-new chapter on strategic planning and updated coverage of office procedures, veterinary ethics, and technology. In addition, this complete guide to veterinary practice management features step-by-step instructions, making it easier for you to master vital front office tasks!

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Section I: Veterinary Practice Team and Development 1. Veterinary Health Care Team Members 2. The Leadership Team 3. The Receptionist Team 4. The Veterinary Technician Team 5. Human Resources 6. Veterinary Ethics and Legal Issues 7. Compassion Fatigue, Burnout and Suicide Awareness 8. Professional Development 9. Strategic Planning

Section II: Veterinary Operations 10. Marketing Management 11. Financial Management 12. Client Leadership 13. Appointment Management 14. Medical Records Management 15. Inventory Management 16. Controlled Substance Management 17. Safety in the Veterinary Practice 18. Calculations and Conversions

Abbreviations Glossary

    • SKU
      9780323570404
    • UPC/ISBN
      9780323570404
    • Stock Last Checked
      Aug 18, 2022
  • Manufacturer
    Elsevier
  • Publication Date
    Sep 5, 2019
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Manufactured on demand titles (Availability: MD) take an extra 3-5 working days.

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Books are delivered in the UK via DHL and will require a signature upon delivery.

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