Privacy statement

Privacy Policy

This Privacy Policy provides information about how we process personal information through The Physio Shop.. It applies to all information, services, products, software, mailing lists, and other materials posted on the World Wide Web pages of The Physio Shop at www.physioshop.co.uk.
 
The Physio Shop Limited (The Physio Shop) maintains a strict privacy policy. Under no circumstances will any user information not intended for public display be directly given, sold or exchanged to third parties seeking such information.
 
The Physio Shop is committed to keeping your information secure and managing it in accordance with our legal responsibilities under privacy and data protection laws where we operate.
 
By visiting our website or using any of our services, you agree to your personal information being used and disclosed in the manner set out in this Policy. In certain countries, we will not collect personal information from you unless you have specifically agreed to us doing so (for example through your acceptance of this Policy or via an electronic tick-box or other similar measures as required by local privacy and data protection laws). 
 
You do not have to provide your personal information to us, but if you do not provide certain information we will only be able to provide limited services to you. The services we do provide are those that we deem are of professional interest to you as a user of our website.
 
The personal information that we collect
 
When you use The Physio Shop, as is the case with most websites, certain limited information (such as your browser type and IP address) will be collected by us automatically. Personal details are accessible only via the use of a valid username and password combination and can be accessed only by the member themselves or the website administrators.
 
We will also will collect and store certain personal and private information as follows:
 
Creating a Physio Shop user account
 
To enable us to process your online purchase we will collect basic personal information. This will include your name, your customer type (e.g. physiotherapist, general public), your billing & shipping addresses, a phone contact and your email address.
 
How we use personal information
 
We use the personal information collected from users for a number of purposes:
  • administering contacts between partner suppliers and customers;
  • personalising the look and feel of The Physio Shop (as well as our communications with users) to fit personal preferences which you have told us about or which we have inferred from your usage of our website (such as application history, listing history or location preferences;
  • providing users with physiotherapy related news stories, direct physiotherapy relevant email campaigns (products & services), events or other such services;
  • to help us prevent fraud associated with online interactions;
  • allowing product partners who are registered with us to have visibility of the order enquiries made to them so they can access the product & shipping information, their product view and purchase statistics, specific messages and contact information in order to establish a dialogue between the customer and supplier;
  • providing service update emails regarding The Physio Shop service and your specific orders history;
  • improving the service we offer - for example you may be asked to complete one of our online user satisfaction surveys: and
  • We do not onsell your personal information to any third parties, except for that required to facilitate the direct application or enquiry about products and services relevant to the demographic of users interacting with our website. For example this would include storing some contact information such as name and email on a third party email distribution service such as Mailchimp.
  • We will only use your information where we have obtained appropriate permissions from you (e.g. with tick boxes) and will only use the information in accordance with this Policy, or where it is required and authorised by law.
  • where your contact information has been passed onto a third party supplier to facilitate the delivery of an ordered product, that provider will have a copy of your contact information. It is beyond the ssope of our privacy policy to fully understand the policies of third party partners. Where relevant the partners names are clearly shown on the product pages, shopping cart and checkout pages when purchasing from us. Users are encouraged to view the websites of those partners to read their respective privacy policies.
Communications from us
 
When you register on our website your name and email address will be added to our internal mailing lists, the general mailing list used to send you promotional and site email updates, and other segmented email lists that are used to provide information specific information to those users. e.g. purchases of specific products indicating they have an interest in such products or brands.
 
The Physio Shop Limited and it's affiliate businesses (including Physiobase.com Limited & Physiobobs Jobs Limited) may from time to time communicate with our members offering information about third party products and services. This however is an in-house direct communication channel. All members have the right to be removed from our mailing service by replying to any education or promotional material using the remove or unsubscribe options attached to all correspondence.
 
Where you have indicated you would like to receive updates we may send marketing in the form of email alerts and bulletins to tell you about developments in the services available through our website, together with tips, news stories and third party marketing of goods and services that we deem of relevant interest to our users. 
 
Where you have indicated that you would like to receive direct marketing communications from us, we will use your personal preferences which you have told us about, which we have derived from Cookies (see our Cookies Policy) and/or which we have inferred from your service usage or market research.
 
You can also unsubscribe from receiving certain electronic messages by following the “unsubscribe” instructions included at the bottom of all our communication and candidates can change their preferences and cease receiving direct marketing from us through their account settings.
 
Providing information to others
 
We may provide information to third party service providers who process information on our behalf to help run some of our internal business operations including email distribution, IT services and customer services. This includes sending all or part of your listings to our direct promotional channels such as twitter and The Physio Fourm.
 
We will only share information with such organisations where we have your permission to do so in accordance with this Policy, or where we believe it is necessary for a legitimate reason connected with the services we offer.
 
You agree that we may disclose or share your personal information with such partners in order that we may operate the The Physio Shop service.
 
Working with other service providers and our group companies
 
For operational reasons, we transfer personal information to service providers and our group companies who help us manage our systems and processes (such as card payment providers), and to deliver our services to users.
 
These service providers and group companies may be located in the UK, other countries in the European Economic Area or elsewhere in the world (for example our subsidiary in Australia). Different privacy laws may apply in these countries and you understand and unambiguously consent to the transfer of personal information to these countries, group companies and service providers.
 
We only make these arrangements or transfers where we are satisfied that adequate levels of protection are in place to protect any information held in that country or that the service provider acts at all times in compliance with applicable privacy laws. Where required under applicable laws we will take measures to ensure that personal information handled in other countries will receive at least the same level of protection as it is given in your home country.
 
In the event your personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction and we may be required to disclose it to the courts, law enforcement or governmental authorities in those jurisdictions but we will only do so where required by applicable laws.
 
Keeping information secure
 
We invest significant resources to protect your personal information, from loss, misuse, unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control. For example we always have trusted third party payment providers to acquire and process any payment information to ensuring the security of payment and card details. We do not store or process any card information directly on our website.
 
Updating your account and preferences
 
Please notify us of any changes to your personal information which you have provided to us. Users can do this via updating your user preferences through your account settings or contacting us using the support website at support.physioshop.co.uk. There is also a link to update your profile information in relation to email campaigns at the bottom of any email we send.
 
Keeping your records
 
We keep records for as long as required to operate the service in accordance with legal, tax and accounting requirements. Where your information is no longer required, we will ensure it is disposed of in a secure manner.
 
Analytics and social media plugins
 
We use analytics tools on our website to provide the service you request, identify service issues to us, improve our services and to provide content tailored to users' personal preferences and profiles. 
 
These tools may be provided by third-party service providers and may include the collection and tracking of certain data and information regarding the characteristics and activities of visitors to our website. We may disclose data, including personal information, to certain such third-party services providers in order to obtain such services.
 
One of these providers is Google Analytics and the way their analytics service operates is set out in their privacy policy.
 
If you use buttons on our website linked to social media or similar sites (for example "Like" and/or "Share" buttons), content from our website may be sent back to that other website and, depending on your privacy settings, may be privately or publicly visible (for example to friends, followers or generally to anyone who has access to your profile page). 
 
You may request further details on these other tools and third parties from us.
 
Cookies
 
Cookies are small computer files which are downloaded onto your device and collect information about the way in which you navigate and use our website and the internet. Cookies do not collect information which allows us to identify individual users. The information provided by cookies helps us to provide you with a more personal experience and allows us to make improvements to our services over time. You may delete and block all cookies or decide to just block certain types of Cookie via your browser setting. However, if you choose to block or delete Cookies, this may affect the functionality of the website.
 
Our website uses cookies (which includes third party cookies to support social media, personalisation and analytics functionality). We have placed cookies on your device to help make this website experience better.
 
Our cookies are here to help
 
Cookies are little files that websites put on your device to make visits quicker, easier and more relevant. Some cookies are essential for websites to work and others remember things about you to give you a better, more enjoyable experience online.
 
We have placed cookies on your computer already to help us give you the experience you expect. By continuing to use our website, you’re agreeing to our use of cookies. Alternatively, you can manage them in your browser settings.
 
Our cookies and what they do for you:
 
Essential cookies
 
Without these cookies, our website won't work properly. They help you move around the secure areas of the website and do things you've specifically come to the website for, like shopping or eBilling.
 
Cookies for website info
 
These cookies collect anonymous information about how visitors use our website, like the most popular pages and any error pages you see. We use this aggregated information to improve our website - it never identifies individual users.
 
Cookies that save your settings
 
When you fill in a form with your name or other details, these cookies remember that, so you don't have to type it in each time you come back. They also remember changes to text size and font and other things you can customise.
 
Cookies for adverts
 
These cookies are used to show you adverts relevant to you and your interests. They are also used to limit the number of times you see an advert, as well as help measure the effectiveness of advertising campaigns.
 
Access rights
 
You have the right to request copies of your personal information within our custody and control and details of how we use that information. If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected. You also have a right, in certain circumstances, to require us to stop processing your personal information. 
 
In relation to all of these rights, please email us via our contact us page. Please note that we may, where permitted under applicable law, charge a small administrative fee and / or request proof of identity. We will respond to your requests within all applicable timeframes. 
 
In certain circumstances (for example where required or permitted by law) we might not be able to provide you with access to some of your personal information, but where appropriate we will notify you of the reasons for this.
 
Complaints Process
 
If you have a complaint about how we have handled your personal information you may contact us using the contact us page on our support website and we will investigate your complaint.
 
Third party sites
 
This Policy only applies to the The Physio Shop site. If you land on our site from other websites (or move to other sites from our website) you should read their separate privacy policies.
 
Updates
 
We keep this Policy under regular review and place updates on The Physio Shop from time to time. Please review this policy periodically for changes. 
 
However, we will always notify you of material changes we make to this Policy and, where required under applicable privacy and data protection legislation, we will appropriately notify or give you the option to consent to changes to the Policy. 
 
Copywrite
 
Unless otherwise indicated, the copyright in all of the materials available on this web site belong to the author. All rights reserved. Except as expressly set forth below, the content of this Web site may not be republished, reproduced, transmitted, or distributed, whether mechanically, electronically, or in any other medium, without prior written approval from the author or The Physio Shop. Commercial reproduction and multiple distribution or publication, in any form or medium, is prohibited. The excludes our affiliate program which does permit the affiliate member to reproduce/insert banner images from our website that contain specific identification code that allows identify referred sales with their affiliate account.

Individuals or educational institutions may reproduce content from this web site for non-commercial, educational or personal purposes only, in accordance with "fair use" principles under copyright law. Copies of any portion of the content of this web site must include a notice that such content is "Copyrighted by The Physio Shop."

All trademarks and service marks appearing on this web site are the property of their respective owners.
 
If you do not accept the amended Policy, please stop using our website.
 
Contact
 
If you have any questions about this Policy, or would like to exercise your rights with respect to your personal information, please contact us via [email protected] or write to The Physio Shop Limited, 63 Linden Gardens, London, W2 4HJ, United Kingdom.
 
Date: April 2018