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General Information When you buy this book from the Physio Shop you are in fact dealing directly with one of the world's largest medical publishers, Wolters Kluver Health (WKH). WKH is the parent of companies including Lippincott, Williams and Wilkins and the Anatomical Chart Company. We also try to deliver to you anywhere in the world. Just register and login to the shop to see the shipping price to your destination. These costs are heavily subsidized by the publishers. Unfortunately we are restricted to non-USA sales. We work directly with WKH and their distribution channel in the UK, NBN International, to deliver your items. This means there is no middle-man to slow up your delivery. If it is in print/stock and is in their warehouse then they'll get it out to you asap. Your orders are sent directly to the warehouse and are actioned usually within 48hrs during the working week. Sometimes charts and models are on regular re-stocking due to popularity however this is replenished on a weekly basis. If any one item in your purchase is delayed NBN will typically send you what they have in stock and will send on the remainder as soon as it arrives. This is at no additional shipping costs to you. Sending and arriving are however two different things. We send as soon as we can. The mail man and delivery services mean orders can take anything from 48hrs to 3 weeks to arrive depending where in the world you are. Even better, we currently maintain a flat fee structure for shipping of products from WKH. Buy as many books as you like the we will still charge you the one shipping fee. Perhaps club together with friends if you are after the same title to save even more on shipping! All orders are actioned from the UK. The UK and Europe can therefore expect more speedy deliveries than those further afield. Rest assured we'll get it to you as fast as the mailing systems allow. You are also provided with a direct email and phone link on your order invoice that will link you with the person/s responsible for your delivery should you have any queries after purchase. Many thanks for choosing the Physio Shop and happy reading! Returns Policy Guidelines 1. LWW Returns will be accepted by NBN International between 6 months and 18 months from date of invoice, providing that they are in mint and resalable condition and that invoice details are quoted on the return documentation. 2. Authorisation from the Publisher is required for returns with a value of over £1000 before they are sent back to NBN International 3. Returns documentation must be included in every parcel or carton sent back to NBN International showing title, ISBN, quantity returned and original invoice number and date or a copy of the original invoice included. 4. Mint and resalable condition is defined as: 1. no bent corners on covers 2. no folded or soiled pages (dirt, fingerprints, booksellers stamps, glue, stickers, writing or markings of any kind) 3. no torn covers or pages 4. no frayed, scuffed or worn covers 5. no broken, bent, folded or creased spines 5. Returns of products received from LWW in damaged or unsalable condition must be reported within 3 days of receipt and sent back to NBN International within 90 days from invoice date 6. Returns of electronic media titles will not be accepted if the sealed packaging has been opened or damaged. 7. Returns freight charges are the customer’s responsibility Out of Print Titles Returns will be accepted within 3 months of the date a title is declared by LWW to be superseded or out of print. Title pages will be accepted in the case of out of print/discontinued titles. All returns should be sent to our European distributors:- Returns Department NBN International Plymbridge House Estover PLYMOUTH PL6 7PY UK Returned products not meeting the above conditions will not be credited and will either be returned to the customer at the customer’s expense or destroyed.